TERMS & CONDITIONS

#makeyourmove

The Comeback!

Finally! We are delighted to reopen our doors for individual training starting Monday, 7 June, 2021. Please read through the information on this page so that you know what to expect when coming back to Perpetua.

We are massively grateful for all the support you have offered us throughout these strange times. It has certainly been uncharted territory but we have pulled together as a community in a way that none of us could have ever imagined! Community and movement are at the heart of what we do at Perpetua and we wouldn’t be able to do it without you.

GENERAL QUESTIONS

What are your hours of operation?

You can find our opening hours here.

 

Where are you located?

We are at 2 Windmill Lane in Dublin 2.

 

Do you have a place I can securely leave my stuff while I work out?

We have cubbies in our men’s and women’s changing rooms where you can leave larger items if necessary. We also provide a place where you can leave your belongings in the RIDE studio, SWEAT studio, or Crossfit box while you’re training.

 

Do you have showers?

Yes, we have four showers in both men’s and women’s changing rooms. We also provide shampoo and body wash by The Grafton Barber! 

STUDIOS

How do I purchase studio credits?

You can purchase class credits online through your account on perpetua.ie, or through the Perpetua app.

 

What can I use my studio credits for?

You can use credits to book into our RIDE or SWEAT studios!

Our RIDE studio features the following:

RIDE45 // RIDE60

RHYTHM RIDE

PERFORMANCE RIDE

Our SWEAT studio features the following:

Tread & Shred

 

What is the cancellation policy for studio bookings?

Our cancellation window is 8 hours before the booking starts. If you cancel at least 8 hours in advance, it is considered an “early cancel.” This means that you do not lose a credit. Any cancellation within 8 hours is considered a “late cancel,” and in this instance your account is charged as if you had attended. We have this policy in place to ensure that all guests are able to book into their favourite movement offerings, so make sure to book with intention!

If you are late and unable to make the class, unfortunately we cannot return or refund the credit.

 

What happens if I’m late to a class? 

We operate on a CLOSED DOOR POLICY;  for health and safety reasons, once the session has begun and the coach has closed the door, we are unable to allow entry to anyone that has arrived late. As this is in the best interest of both your experience and our team, we ask that this is respected by all guests.

If you’re arrived late for a class, unfortunately we cannot return or refund the credit.

 

How do I check in for my booking?

Simply stop by the front desk and let us know your name and what you’re here for!

 

When does my studio pack expire?

Each pack has an expiry date as follows:

1 credit – 1 month expiry

5 pack – 1 month expiry

10 pack – 3 months expiry

20 pack – 6 months expiry

50 pack – 12 months expiry

These expiry dates are based off the first booking using those credits. For example, if you purchase a 5-pack and book into  March 13th, your pack will expire on April 13th.

 

**Any of our Promo Credit packs activate from the DATE OF PURCHASE ** 

JUSTGYM

If I have a studio pack can I also use the JustGYM area?

Studio packs are for use in our studios only. But on a JustGYM+ membership, you also receive 8 credits per month that you can use!

How long is a JustGYM membership good for?

Our JustGYM contract is 3 months in duration; after 3 months is up, your membership is a rolling month-to-month billing cycle. After your 3 months, you can cancel at any time with 30 days notice to our membership team.

What do I get for my monthly membership fee?

You get access to our JustGYM space anytime Perpetua is open! Additionally, new JustGYM members get a complimentary consultation with a trainer who will help you put together a program.

How do I become a JustGYM member?

Simply stop by the front desk to get the ball rolling on becoming a JustGYM member!

CROSSFIT

For all Crossfit enquiries, please contact us at crossfit@perpetua.ie!

STUDIO BOOKINGS

Please wait patiently to check in. A team member will call you forward to the desk where you will check in. If you’ve not yet chosen a spot (bike, tread, or box) in the studio, our team will assign one to you. Once you’re checked in, please proceed to the studio and wait until floor staff opens the door.

CROSSFIT BOOKINGS

Please wait patiently to check in. A team member will call you forward to the desk where you will check in. Once you’re checked in, please proceed to the Crossfit box and wait until floor staff opens the gate.

JUSTGYM & PT

Please wait patiently to check into the gym. A team member will call you forward to the desk where you will check in. Once you’ve checked in, please proceed to the JustGYM area. If you’re here for a PT session, please wait in the reception area for your PT to come collect you.

THANK YOU

Thank you for your flexibility, understanding, and generosity as we navigate this new normal together. We can’t wait to move and connect in person with you again! These guidelines and protocol have been carefully thought out in order to provide the best and safest experience possible for our community. If you aren’t able to adhere to these protocol, we will not be able to support you with our in-person experience; however we invite you to continue to avail of our Online programming.